Here is my experience with this builder: Ken was a rich resource for us. He worked with us in envisioning possibilities. He foresaw potential difficulties and resolved them before they created a problem. He facilitated all permits and required prior approvals. He worked with us in controlling costs. He "flexed" with us when we wanted minor mid-course adjustments. He stayed in close contact with us throughout the process. And he followed up after completion to make sure that there were no surprises.